Terms and conditions

Last updated: August 2026

These terms apply to the use of the Baya platform provided by Baya B.V. ("Baya", "we"): the web application at app.bayamanager.com, this website, and the mobile apps for iOS and Android ("Baya Manager"). By creating an account or using the platform you agree to these terms.

1. The service

Baya is software for rental and property management: bookings, guest communication, administration, reporting and integrations with external channels such as booking platforms and messaging channels. The mobile apps provide access to part of the platform, including the message inbox and receipt uploads, and are intended for managers with an existing Baya account. We develop the service continuously; functionality may be added, changed or replaced.

2. Account and use

• You keep your account details accurate and your credentials confidential. Activity through your account is your responsibility.
• You use the platform only for legitimate rental and property management and in compliance with applicable law, including privacy law towards your guests and tenants.
• You may not disrupt the service, reverse-engineer it, or (attempt to) access other people's data.

3. Your data

Data you enter into or receive through the platform remains yours. Baya processes it solely to provide the service, as described in the privacy policy and the data processing agreement. At the end of the agreement you can export your data; after that we delete it within a reasonable period.

4. Third-party integrations

Integrations with external services (such as booking platforms and messaging channels) are governed by the terms of those services. Baya is not responsible for changes, outages or policies of external parties, but makes reasonable efforts to keep integrations working.

5. Subscription and payment

Fees, term and notice period are set out in the agreement or offer you entered into with us. In case of non-payment we may suspend access after notifying you. The mobile apps themselves are free to download; there are no in-app purchases.

6. Availability and maintenance

We aim for the highest possible availability but do not guarantee uninterrupted operation. Where possible we announce maintenance in advance and resolve outages as quickly as reasonably possible.

7. Liability

Baya is not liable for indirect damages, such as lost revenue or loss of data outside our control. Our total liability per event is limited to the amount you paid us in the twelve months preceding the event. Nothing in these terms limits liability that cannot be limited by law (such as intent or deliberate recklessness).

8. Termination

You may terminate in accordance with the agreed notice period. We may terminate the agreement or suspend access in case of material breach of these terms, after a reasonable period to remedy where appropriate.

9. Changes

We may amend these terms. We announce material changes in advance through the platform or by email. Continued use of the service after that means the new terms apply.

10. Governing law

These terms are governed by Dutch law. Disputes will be submitted to the competent court in the Netherlands.

Contact

Baya B.V. · info@bayamanager.com · +31 85 130 0656